Michael Gold Development Consultant and Facilitator, Executive Coach and Impact Programmes Instructor Michael read Law at university before embarking on a career as a psychotherapist and project manager. He specialises as a Learning and Development consultant and practitioner with blue-chip companies, public organisations and not for profit trusts. He emphasises the importance for all organisations to have successful working relationships, effective and dynamic teams, and inspirational leaders to promote communication and business development. Michael believes an organisation’s ability to succeed is directly linked to its ability to adapt to change and meet new challenges effectively.
Elaine Vyner Training & Development Consultant & Impact Programmes Trainer Until recently Elaine was a part time lecturer at Thames Valley University where she developed and delivered a series of training courses. For many years she worked within the special event industry building businesses and setting up and developing sound and financially successful sales departments that met their targets. Elaine's career is now focused on Training and Development and she brings meticulous discipline as well as energy and enthusiasm to the Impact Programmes.
Steve Grainger Consultant & Impact Programmes Instructor Steve is a retired Met Police Chief Superintendent with 30 years experience at operational, training and strategic level. Steve has strong experience of Leadership training and development and understands better than most how behaviours and attitudes affect how a job gets done, which is why he endorses the USP approach. Steve also works in the private sector to advise and deliver his deep knowledge of business, security threats and counter measures to assist a number of organisations such as the All England Tennis Club as ‘security adviser’.
Sandy Ruddock Learning & Development Consultant & Impact Programmes Trainer Specialising in the area of personal impact, Sandy develops tailor made programmes for organisations and individuals which include image, etiquette, reputation management and presentation skills. She started her career as an executive PA to senior business figures, including Robert Maxwell and Dame Shirley Porter, which helped her understand the need for assertive communication skills and an authoritative image! With 14 years’ experience and an eye for detail, Sandy brings energy, enthusiasm and humour to all the training programmes in which she is involved.
Bob Broomfield Business Coach & Facilitator, Impact Programmes Trainer Bob specialises in customer satisfaction improvement programmes. Bob’s approach uses the customer viewpoint for business process improvements; combined with people behavioural analysis to change the way organisations works with customers. Bob has developed his own business model for behavioural measurement and a training guide for problem solving. Bob is developing the behavioural model into a book, and he is also in the last stages of completing his MBA, focusing on Change, Quality, and Service Excellence. Bob brings to the impact programme his experience in analysing behaviours and his coaching skills as an avid people watcher.
Sally Grourk Image Consultant & Impact Programmes Trainer It is with deep sadness that we announce that Sally passed away on Monday 9 July 2007. Sally was an intrinsic part of the team and will be greatly missed. Her spirit, humour and sense of adventure could have us splitting our sides, but then her professionalism, discipline and sense of excellence also always kept us on our toes. Sally battled cancer for fourteen years and only last month worked with us on developing our new Trailblazer 2 programme for 2008. She was an inspiration, a rock and a true friend.
James Tonkin Actor, Promotions Manager and Impact Programmes Trainer James brings huge energy, enthusiasm and drive to the USP team. Having traveled world-wide he enjoys networking and breaking down barriers to build exciting and powerful relationships with those he meets. Through his promotions work, with a wide variety of blue chip organisations, he understands business needs for passion, commitment and positive attitude. From his acting experience he brings professional diligence and behavioural discipline to the Leadership programmes.
Kellam J Greenwood Training & Development Consultant, Executive Coach & Impact Programmes Trainer Kellam has considerable experience in identifying and developing the potential of individuals and teams. He is a Fellow of the Chartered Institute of Personnel and Development and holds a range of qualifications in assessment, development, coaching and psychometrics. He has many years experience working in the areas of talent management, performance management, selection and assessment for a FTSE 100 company. He is now working across a broad range of business sectors helping organisations identify and unlock the potential of their people and so deliver measurable business success.
Heather White Magic of Networking - Strategist & Executive Coach Business development relies heavily on developing and sustaining relationships. From one-on-one to an audience of around 250, Heather pushes at the boundaries of modern day practical and strategic networking. The majority of people are uncomfortable with networking and Heather develops workshops to help them achieve outstanding results. As an executive coach Heather helps individuals develop and project their natural style to achieve better business and personal relationships.
Andy Catto Development Consultant, Executive Coach and Impact Programmes Instructor Andrew Catto is a management development consultant, focusing on supporting individuals, teams and organisations through change in terms of behaviour, processes and results. His initial work experience was with a major financial services company, working in many business units including the relationship management of multinational accounts, marketing software packages and internal consultancy. Andrew's main work involves the design and delivery of a range of training and development and increasingly one to one executive coaching. He brings a diverse and innovative approach to the Impact Programmes, helping people recognise their particular skills and needs.
Bob Mansell Leadership Trainer & Impact Programmes Instructor A retired Police Superintendent with 31 years experience at operational and strategic level, Bob managed a number of key change processes, within headquarters environment and local command unit. An experienced facilitator, with recent history of design and delivery of training initiatives for senior police officers, Bob is also an Associate of the Campaign for Leadership, working with them on the delivery of a leadership development programme for the SCS of the Home Office. Bob brings a broad understanding of the changing needs of modern leaders in large organisations and institutions.