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Sue McCauley's Recommended Reading
The World is Flat
- Thomas L Friedman
ISBN 0-141-02272-8
A clear and fast paced look at how the global
economy is impacting and taking shape
Customer Satisfaction is Worthless - Customer Loyalty is
Priceless
- Jeffrey Gitomer ISBN
1-885167-30-X
Clever and inspiring read on how to go the extra
mile
Emotions Revealed
- Prof Paul Ekman
ISBN 0-75381-765-9
Brilliant read on facial expressions and how
we communicate without saying a word - whether we like it or not
Telling Lies
- Prof Paul Ekman
ISBN 0-393-32188-6
Examination of lying and lie detection and
how body language gives clues to the truth
Re-imagine!
- Tom Peters ISBN
1-4053-0049-3
The most dynamic and exciting business book I have
ever read
Reading People
- Jo-Ellen Dimitrius
ISBN 0-09-181991-1
Interpreting the little signals that back-up
or form your intuition
What If!
- Dave Allan, Matt Kingdom, Kris
Nurrin, Daz Rudkin ISBN 1-84112-068-5
A guide for
developing creativity and growth in organisations
The Pursuit of WOW!
- Tom Peters ISBN
0-330-34264-9
Strategies by and for successful businesses
Marketing Professional Services
- Philip
Kotler ISBN 0-7352-0179-X
Straight talking, common sense
practice development guidance
Succeeding With Change
- Tony Eccles
ISBN 0-07-709266-X
Fascinating insights and useful frameworks
for implementing effective change strategies
A Smile in the Mind
- David Stuart
ISBN 0741838128
In times of communication overload, how to use
wit to reinforce your messages
The Magic of Thinking Big
- David J.
Schwartz ISBN 0-671-85421-6
An old favourite of mine.
Stretches thinking and motivates action for personal growth
Negotiating in the Real World
- Victor
Gotbaum ISBN 0-684-81543-5
How to understand and use your
personal style at the negotiating table
The Tipping Point
- Malcolm Gladwell ISBN
0-349-11346-7
Interesting view on how trends/ideas/social behaviours
spread
Emotional Intelligence
- Daniel Goleman ISBN
0-7475-4384-4
Insightful and consuming read on how to engage hearts and
minds in corporate life
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